Hideaway Spa & Lounge Policies
APPOINTMENTS AND CANCELLATION POLICY
Advanced reservation for our service(s) is recommended. If you need to cancel or reschedule, we require 24 hours notice. A major credit card is required to hold your reservation(s) when it's for 3 or more people. Such appointments cancelled, changed or rescheduled in less than 72 hours will be billed 100% of each service.
For major holidays, we require at least a 72 hour notice prior to your appointment time for cancellations and/or changes, otherwise you will be billed 100% of each service.
LATENESS POLICY
If you are more than 15 minutes late for an appointment, without notifying us, your appointment will be cancelled or rescheduled.
GIFT CERTIFICATES
Spa Gift Certificates are a wonderful way to give the gift of wellness, health, relaxation and beauty to the special people in your life or yourself. Gift Certificates can be purchased at the front desk or through the phone. Our gift certificates expire one year from purchase date. All sales are final.
PAYMENT METHODS & GRATUITIES
We accept cash, MasterCard and Visa cards. We do not accept personal checks. Gratuity is accepted in cash or including the tip on your credit/debit card. If you were happy with your service, it is customary to give 20-30% of the full menu price in gratuity to your therapist.